Cancellations, returns & refunds

Cancellations, returns & refunds

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Cancellations, returns & refunds

Under the Distance Selling Regulations (European & Swedish law) you can cancel/return your order at any time within 14 days, beginning on the day after you receive the goods. You must retain and take reasonable care of the products you want to return. The goods must be sent back to our warehouse in good condition, in their original box with all tags, including any Chiquelle hangtags, attached and well packaged. 

How to return an item / European & International Returns

Please follow the instructions on the return form included in your package. If you lost it, please e-mail us! You must return your items to the address below within 14 days from the day you received your package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges. Refunds will be processed within approximately 5 to 10 working days after we receive your return.

Instructions on the return form included in your package. 

  1. Complete the form and fill in your: Full Name, Item Name, Size, Reason code, Exchange To
  2. Securely pack your item(s) using the original package.
  3. Attach the DHL return label to your package containing the item(s) you’re returning (Europe)
  4. Bring your package back to your DHL service point (Europe).

If you ordered from outside of Europe you have to send it back by regular post / air mail. 

We will charge 5.95 EUR for the return costs in Europe and 9.95 EUR for the return costs outside Europe (International). Exchanges are free.