Customer service

kopvillkor-sv

WAREHOUSE MOVE CHIQUELLE ūüď¶

DELIVERY TIME: All orders received after 07:00 on Thursday 26 December are expected to be shipped out from January 7, 2020. We thank you for your patience!

RETURNS: Due to Chiquelle's warehouse move all returns received after the 19th of December will be handled and processed during the first week(s) of January with a 2-3 weeks delay unfortunately. We sincerely apologize for the inconvenience, hope for your understanding and thank you for your patience.

Unfortunately, during our stock move, we are unable to register your return. We will process it as soon as the system allows us.

Please contact Klarna if you need help with extending your Klarna payment time.

EXCHANGES: Due to Chiquelle’s warehouse move all exchanges coming in after the 19th of December will not be handled before the 10th of January. Please place a new order with your new size or color and we will refund the shipping costs and handle your returned package with your exchange as a return. (2-3 weeks delay). We sincerely apologize for the inconvenience, hope for your understanding and thank you for your patience.

-

Welcome to Chiquelle's customer service!

CHIQUELLE HQ NOTE:

We're here to help you 24/7. Below you will find the most frequently asked questions we (Chiquelle's customercare) are asked. You are welcome to e-mail us if you cannot find the answer to your question.  

Looking for a collaboration? Please e-mail us at collaborations@chiquelle.com. We are receiving many requests daily and will try to answer you once a cooperation would be relevant. Thank you!

1. Can i return an item? And how?

Yes of course! Under the Distance Selling Regulations you can return your order at any time within 14 days. The goods must be sent back to our warehouse in good condition (unworn and unwashed), in their original state with all tags, including any Chiquelle hangtags, attached and well packaged. Refunds will be processed within approximately 5 to 10 working days after we receive your return. For more information how to return, please click here!

2. Do you ship to my country? Delivery time? Shipping costs?

Yes we do! We ship worldwide and to your country as well! Delivery time to European countries takes about 1-2 working days, while International delivery (to countries outside of Europe) takes about 1-3 working days. Shipping costs to European countries are 6.95 EUR while shipping costs to countries outside of Europe (International shipping) are 9.95 EUR. Please click on ''Countries We Ship To''. Most orders ship within 2 business days of purchase. Orders are not shipped on the weekends or holidays.

3. Will i have to pay International taxes & duties?

Not in Europe! If you live in a country which is part of the European Union you do not have to pay for taxes & duties. If you live outside of Europe (for example the States, Canada, Australia etc.), your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Chiquelle cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance (Outside of Europe).

I'm in love with something that's out of stock! What can i do?

Where is my order confirmation?

How much is the shipping?

Can I change or cancel an order?

My order won't go trough. What should i do?

I just placed my order. Can i add another item to it afterwards?

How long does it take to process my return?

When will my order be shipped out?

Will i have to pay International taxes & duties?

Do you ship to my country? And what is the delivery time?

Can i return an item? And how?

I received a Chiquelle Giftcard. How Do I Use it?

Do you have any resellers or authorize reselling?

Do you have any physical stores