Chiquelle offers various products and services to our Customers and also strives to meet the needs of our Customers. We use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics.
To do this effectively, we need to collect certain Personal Information.
We may hold Personal Information for the following purposes:
- Internal accounting and administration on Chiquelle.com
- To respond to inquiries
- Enhancing customer service, product options and to improve product performance
- Promotions, competition entry forms, discount codes, and special offers where you voluntarily supplied your personal details
- To administer sales records
- To provide information about us, our products, services and special offers
- To analyze our website usage.
Our Disclosure of Your Information / Security
Although Chiquelle.com uses industry standard practices to protect your Personal Information, due to technical limitations, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Cookies
When you visit the Chiquelle.com, our server may attach a small data file known as a "cookie" to your hard drive. This enables us to analyze usage patterns on our Website in order to tailor it to our users' needs. Cookies are safe and cannot be used to deliver a virus. Cookies only identify your computer to our servers when you visit our Website. Most web browsers are set to accept cookies. If you do not wish to accept cookies, you can refuse the transfer of cookies to your computer's hard drive by adjusting your Internet browser. Without accepting a Cookie, you can browse through our site, but you will be unable to establish a shopping cart session and make a purchase online. If you have any other questions please e-mail our customercare.
***
WE PROTECT YOUR PERSONAL DATA
Data security is important to Chiquelle and we want to be open and transparent regarding how we handle your personal information. We therefore have a Chiquelle policy that determines how your personal data should be processed and protected.
The GDPR (General Data Protection Regulation) is a new EU regulation that will begin throughout the EU on May 25 2018. GDPR replaces the Swedish Personal Data Act. Chiquelle puts great value to your personal privacy and your individual privacy protection. This privacy policy explains how we treat your personal information within Chiquelle AB.
WHAT PERSONAL INFORMATION DO WE PROCESS?
We will process the personal information you provide or submitted to us or that we collected at Chiquelle.com through cookies. The personal data that Chiquelle AB handles is your name, e-mail address, purchase, payment history, order history, shipping address, IP address and phone number.
HOW DO WE USE YOUR PERSONAL DATA?
The data can be used for identification, marketing (through email & text messages) and statistical purposes. The information can also be used for e-mail and text messaging. You can contact Chiquelle AB at any time to terminate the marketing sent to you as a customer.
FOR HOW LONG IS YOUR PERSONAL INFORMATION SAVED?
The information remains in our records as long as you remain at Chiquelle AB as an active "member". If we do not see any activity in your membership for 24 months, "membership" is deleted as well as your personal information. Buying details are, however, saved for a total of 36 months after the purchase date for any handling of reclamations.
WHO IS RESPONSIBLE FOR THE RECORDS OF YOUR PERSONAL DATA?
Chiquelle "Chiquelle AB" is responsible for the personal data you sent to us and is responsible for your personal information in accordance with applicable data protection regulations.
Chiquelle AB
Kungsgatan 58
111 22 Stockholm
Sweden
Org Number: 556889-8992
VAT NO SE 556889899201
WHAT ARE YOUR RIGHTS?
You are entitled to request information about the personal information we have about you at any time. You can contact Chiquelle AB who will send you your personal information by email. You are entitled to request correction of your personal information if they are incorrect, including the right to supplement incomplete personal data.
You are entitled to delete any personal data processed by Chiquelle AB at any time except for in the following situations:
1. You have an ongoing case with Chiquelle's customer service (Chiquelle.com)
2. You have an ongoing Chiquelle order that has not yet been sent.
3. You have an unpaid debt at Chiquelle AB (regardless of payment method).
4. If you have made a purchase we will save your personal information connected with the transaction for accounting purposes.
If you have questions about any content -- please feel free to contact us and we will help you further (customercare@chiquelle.com)