What countries do you send to
We ship to all European countries, America, Canada, Australia and worldwide trough Chiquelle.com. (Chiquelle.se is our Swedish online store for our Swedish, Danish and Finnish customers). No.chiquelle.com is our Norwegian online store, and www.chiquelle.nl is our Dutch online store.
What is the delivery time?
Our delivery time for European countries is usually 2-5 working days. Our delivery for countries outside of Europe is 5-10 working days.
How much is the shipping?
Shippingcosts for countries in Europe: 7,95 EUR. Worldwide shipping (outside of Europe): 10 EUR.
Can I return an item?
Yes ofcourse! As a customer you always have 14 days to return items at Chiquelle.com if they are in original state and unworn. You are responsible for the cost of returning the items. However for defective or incorrect products, please contact customer service. Return address: Chiquelle AB, Krossgatan 25, 162 50 Vällingby, Sweden.
Can I change or cancel an order?
We are so sorry to tell you that we unfortunately can not make changes or cancel orders that already exist. The reason is that we process orders the same day as they are made.
What payment options can I choose from?
There are 2 payment options. 1. Visa card, Mastercard and AMEX, pay directly with your credit or debit card. The second one is Paypal.
When will I receive my refund?
When you return your package (product) to us the refund is based on the payment method you chose for the original order. If you chose to pay with credit/debit card the refund will be placed onto the same card within 5 working days from the time we receive and register the return.